Career Detail

Department:  Service
Reports to:    Service Manager 
Supervises:   None

Purpose:

Independently performs complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment.  May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman.

Responsibilities:

• Assist Service Manager in answering customer questions as needed
• Performs complex diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products
• Participates in Service EDUCATE Training programs required for the development of skills and knowledge 
• Performs diagnosis and repair in the field as required
• Mentor Service Technicians 1, 2, 3, and 4
• Conducts or supports customer clinics
• Maintains current knowledge of John Deere and competitive products     
• Maintains condition of vehicles, inventory, tools and equipment
• Maintains a clean work area and performs work in a neat and orderly fashion
• Maintain a 90% Productivity and 100% Efficiency Rate or combination of 90% (Prod. x Eff.)
• Follows all safety rules and regulations in performing work assignments
• Completes all reports and forms required in conjunction with work assignments
• Accounts for all time and material used in performing assigned duties 
• Promotes and sells the service department including asking for customers to bring in pieces of equipment to be inspected and worked on.
• Maintain a professional appearance including a clean uniform, haircut and good hygiene
• Must show up to work on time and meet scheduling expectations.

Experience, Education, Skills and Knowledge: