Location: All Locations
Type of Employment: Full Time
Department: Service
Reports to: Service Manager
Supervises: None
Purpose:
Performs basic diagnostics, service repairs, and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Service Manager, Service Location Manager, Shop Foreman or senior technicians.
Responsibilities:
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Performs basic diagnostics and repairs on agricultural, turf and compact construction equipment and associated Ag Managment Solutions (AMS) products.
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Participates in Service EDUCATE Training programs required for the development of skills and knowledge.
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Maintains current knowledge of John Deere and competitive products.
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Maintains condition of vehicles, inventory, tools, and equipment.
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Maintains a clean work area and performs work in a neat and orderly fashion.
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Mentor Service Technicians level 1 and 2.
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Maintains an 80% Productivity Rate and 100% Efficiency Rate; or a combination total of 80% (Productivity x Efficiency).
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Follows all safety rules and regulations in performing work assignments.
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Completes all reports and forms required in conjunction with work assignments.
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Accounts for all time on a time card and for all material used in performing assigned duties.
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Load and unload equipment as the Service Manager requests.
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Promotes and sells the Service Department, including asking for customers to bring in pieces of equipment for inspection and repair.
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Maintain a professional appearance, including a clean uniform, haircut and good hygiene.
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Must show up to work on time and meet scheduling expectations.
Experience, Education, Skills and Knowledge:
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High School Diploma & Associate's Degree in diesel school, or equivalent experience required.
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Must be certified in Electrical, Hydraulic, and Service ADVISOR, or have 15+ years experience.
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Must have a working knowledge of AMS products.
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Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures.
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Proficient knowledge of mechanical, electrical, and hydraulic systems used in the repair of agricultural and turf equipment.
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Ability to use Service ADVISOR and basic computer functions.
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Ability to operate vehicles and equipment used for diagnostic purposes.
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Proficient oral and written communication skills.
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Ability to lift at least 75 pounds repeatedly.
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Basic Service Technician certification preferred.
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Valid Driver's License required.
- Forklift license preferred.
This job description is not intended to be all-inclusive and employee will also perform other reasonable related business duties as assigned by immediate supervisor or other management as required.
The Company reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.
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