Career Detail

Location: Manning, IA
Type of Employment: Full-Time

Position Specifics:

Department: Service

Reports to: Service Manager

Supervises: None

Purpose:

Performs pre-delivery, inspections, diagnostics, service repair and maintenance work on Turf equipment. Candidate may require some direction or guidance from the Service Manager.

Responsibilities:

  • Performs service on all makes of Turf equipment
  • Actively promotes and sells dealership specific service programs directly to customers
  • Reviews and explains any maintenance, repair or other service concerns directly with the customer and documents on work order
  • Establishes and implements effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory
  • Participates in Service EDUCATE Training programs required for the development of skills and knowledge
  • Maintains current knowledge of John Deere and competitive products
  • Follows all safety rules and regulations in performing work assignments
  • Completes all reports and forms required in conjunction with work assignments
  • Accounts for all time and material used in performing assigned duties
  • May support and perform set-up/service work on Agriculture equipment
  • Experience, Education, Skills and Knowledge:
  • 1+ years of experience performing service repairs
  • Outstanding interpersonal and customer service skills
  • Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures
  • Proficient knowledge of mechanical, electrical, and hydraulic systems used in the repair of turf equipment
  • Proficient knowledge of selling techniques
  • Ability to use Service Advisor, Microsoft Office applications, and basic computer functions
  • Ability to operate vehicles and equipment used for diagnostic purposes
  • Ability to lift at least 75 lbs. repeatedly
  • Basic Service Technician certification preferred
  • High School Diploma or equivalent experience required; Associates degree preferred
  • Ability to work flexible/extended hours
  • Valid driver’s license required (acceptable on Horizon Equipment insurance)

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